Privacy Policy

Last Updated: September 16, 2026

FLM FLOORMART USA LLC (“FLM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, request a quote, contact us, or otherwise interact with FLM in the United States.

This website is operated by FLM FLOORMART USA LLC in accordance with FLM’s global brand standards and website management principles.

We may collect personal information that you provide directly to us when you use our website or interact with FLM, including:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Account and login information
• Product interests
• Purchasing or project requirements
• Quotation or inquiry information
• Information you provide through contact forms, quote requests, or other communications with us

When you visit or use our website, we may also automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Website interactions
• Information collected through cookies and similar technologies

We do not knowingly request sensitive personal information through our website unless reasonably necessary for a specific purpose.

We may use personal information to:

• Respond to product inquiries and requests for quotations;
• Create and manage customer accounts;
• Provide product information, technical support, and customer service;
• Process business or franchise inquiries;
• Communicate with you regarding products, projects, orders, services, training, or events;
• Provide marketing communications where permitted by applicable law;
• Operate, maintain, and improve our website and services;
• Understand website usage and improve the user experience;
• Maintain the security of our website, systems, customers, and business;
• Prevent fraud, misuse, or other unauthorized activities; and
• Comply with applicable laws and legal obligations.

We do not sell personal information for monetary consideration.

We may share personal information with trusted service providers and business partners when reasonably necessary to operate our website, respond to your requests, provide products or services, or support our business operations.

These parties may include providers of:

• Website hosting and IT services
• Customer relationship management systems
• Email and communication services
• Website analytics
• Security services
• Logistics and delivery services
• Other services necessary to support our business operations

We may also disclose personal information:

• When required by applicable law, regulation, court order, legal process, or government request;
• When reasonably necessary to protect FLM, our customers, our systems, or our legal rights; or
• In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

Service providers that process personal information on our behalf are expected to use such information only as necessary to provide their services and in accordance with applicable legal requirements.

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve website performance, and support analytics and other business purposes.

These technologies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Referring pages
• Website interactions

Cookies used on our website may include cookies that are necessary for website functionality as well as functional, analytics, or other cookies, depending on the services and features in use.

Where available, you may manage your cookie preferences through the Cookie Settings tool on our website.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Personal information collected through this website is primarily stored and managed in the United States in connection with the operations of FLM FLOORMART USA LLC.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or misuse.

We may use trusted service providers to support our website and business operations. These service providers may process information on our behalf in accordance with their applicable terms, privacy practices, and legal requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining customer and business relationships, complying with legal obligations, resolving disputes, and protecting our legitimate business interests.

When personal information is no longer reasonably required, we take appropriate steps to delete or securely dispose of it.

Where permitted by applicable law, we may use your contact information to communicate with you about FLM products, services, training, events, promotions, and other business information that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing communications relating to your account, inquiries, quotations, orders, customer service, security, or other business transactions.

Depending on where you live and subject to applicable U.S. privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain a copy of certain personal information; and
• Opt out of certain uses or disclosures of personal information where required by applicable law.

Certain rights may be subject to legal limitations or exceptions.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

We may request information reasonably necessary to verify your identity and process your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Our website is intended primarily for businesses, contractors, flooring professionals, distributors, and other commercial users. It is not directed to children under the age of 13.

We do not knowingly collect personal information online from children under the age of 13.

If we learn that we have collected personal information from a child under 13 in circumstances prohibited by applicable law, we will take appropriate steps to delete the information.

Our website may contain links to websites, platforms, social media services, or other online services operated by third parties.

FLM is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, services, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

FLM FLOORMART USA LLC

Showroom Address：3700 Reveille Street, Houston, Texas 77087,United States

Email: admin@floormartusa.com

Phone: 945-994-1648